We respect your privacy. This Policy explains what we collect, how we use it, and the choices you have.

1) Information we collect

• Contact details – name and email address when you:

  • subscribe to our email list,

  • request access to bonus videos, or

  • contact us through the Site.

• Scheduling information – the appointment you book, time zone, and any details you share after booking via our external intake questionnaire (Google Forms).
  Please don’t include sensitive personal information in free-text fields.

• Order & fulfillment details – items purchased from our store (e.g., T-shirts, hats), shipping name/address, and email so we can fulfill your order and send confirmations.

• Payment information – processed securely by our payment processors (e.g., Stripe via Squarespace). We do not store full card details on our servers.

• Minimal technical data – our Site may use essential cookies required for security and basic functionality provided by Squarespace. We do not use analytics or advertising trackers.

2) How we use your information

• Provide services – process store orders, schedule appointments, send confirmations and reminders, and give you access to bonus content you requested.

• Email communications – send newsletters and updates via MailerLite if you opted in; you can unsubscribe at any time.

• Support & safety – respond to inquiries, prevent fraud, and meet legal obligations.

3) Lawful bases (for visitors in the EEA/UK)

We process personal data under one or more of these bases:

• Consent (e.g., newsletters, optional forms),

• Contract (to provide what you purchased or booked),

• Legitimate interests (site security, preventing fraud), and

• Legal obligation (records and tax compliance).

4) Sharing with service providers

We share data only with vendors that help us run the Site and services:

• Squarespace (website hosting & commerce) and Squarespace Scheduling/Acuity (appointments),

• Stripe/other payment processors (payments),

• MailerLite (email marketing),

• Google Forms (post-booking intake questionnaire),

• Fulfillment partners (when you order physical products).
  These providers process data on our behalf under their own privacy terms. We do not sell your personal information.

5) International transfers

Our providers may store/process data outside your country (e.g., the United States or EU). We rely on appropriate safeguards required by applicable law.

6) Retention

We keep information only as long as needed:

• transactional records as required by law,

• subscriber data until you unsubscribe or request deletion,

• appointment data for service provision and record-keeping.

7) Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or export your data and to withdraw consent. To exercise any right, contact us at [info@fromthemat.academy]. You can unsubscribe from marketing emails using the link in any message.

8) Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.

9) Children

Our Site is not directed to children under 13 (or the age of digital consent in your region). We do not knowingly collect data from children.

10) Changes to this Policy

We may update this Policy from time to time. The “Effective date” will show the latest version. Material changes will be highlighted where appropriate.

11) Contact

Questions or requests? Email [info@fromthemat.academy].